Define and Align with Amy is a St. Paul based consultancy that helps organizations strengthen their customer service and contact center operations with clarity and confidence. By offering expert insight into contact center systems, workflow optimization, and strategic planning, the company supports businesses that want to serve their customers well and operate with greater ease. With a thoughtful and people centered approach, Define and Align with Amy helps teams across St. Paul build systems that truly work for them.

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If your organization is ready to create a smoother, more effective customer service experience, Define and Align with Amy is here to guide you every step of the way.

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FOUNDER STORY
Amy Gleason is a seasoned consultant who has spent years helping companies transform the way they serve their customers. She brings a deep understanding of contact center operations and believes that strong systems create strong relationships. Her work in St. Paul and throughout the region has helped leaders gain clarity, improve team culture, and build processes that support long term success. Amy’s strength lies in her ability to listen well, translate complex needs into simple solutions, and give organizations the confidence to move forward.

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OUR STORY
Define and Align with Amy began with a simple belief: every organization deserves customer service systems that make work easier, not harder. What started as one consultant helping small St. Paul teams improve their workflows has grown into a trusted partner for companies seeking efficiency, alignment, and a more empowered customer experience.